What is preventive maintenance contract?

ACE Power Electronics provides a wide range of

maintenance contracts

. All of our contracts are offered after assessment of customer needs and equipment requirements.

Preventive maintenance

ensures proper function and helps to prevent product damage. In this contract the required technical upgrades of the product are also provided.

What does include the preventive maintenance?

See below the service included:

• Preventing maintenance visit from technical department representative
• Check and Cleaning the system once or more times within a year (according to the maintenance agreement).
• Free technical improvements if required from the manufacturer.
• Technical Support provided during working days and hours (Monday – Friday, 09.00 -17.00p.m. except public holidays).
• Proposals for system optimization
• Downloading history log
• User Training

Are there any possibilities for direct support?
Of course, there are possibilities for additional direct support offerings. You may see below these options

Phone Support
ACE Power Electronics provides customized customer support. This offering has to be included in maintenance contract and it could even extent to 24/7 phone support.

Service Response Time
In many cases is crucial for the customer operations to have a certain response time in order to deal with systems failures.
ACE Power Electronics provides services with even four (4) hours response time, in the Attica region. This offering is available based on the maintenance contract and ensures that the technical representative will visit you in the fixed time.

Are there tailor-made maintenance contracts?
ACE Power Electronics provides tailor-made maintenance solutions. Contact us to discuss about your needs here

What is the corrective maintenance contract?

ACE Power Electronics provides a wide range of maintenance contracts. All of our contracts are offered after assessment of customer needs and equipment requirements.

Corrective maintenance

reduces to the minimum the time of fixing equipment faults and failures. Also, gives a special priority to the user along with high quality of support services. This way the availability of the system increases and a potential failure of the system can be managed in the minimum time.

 What does include the corrective maintenance?

See below the service included:

• Restore of the potential failure with spare parts included. Batteries consider to be consumable parts; thus they are excluded from the contract.
• Free product transport to ACE Power Electronics technical department. The transportation held out after the case assessment from the technical department.
• The corrective maintenance contract holder is provided with a special priority.
• Typical response time 24 hours.
• Technical Support provided during working days and hours (Monday -Friday, 09.00 -17.00p.m. except public holidays).
• Free technical improvements if required from the manufacturer.
• Proposals for system optimization
• Downloading history log
• User Training

Are there any possibilities for direct support?
Of course, there are possibilities for additional direct support offerings. You may see below these options

Phone Support
ACE Power Electronics provides customized customer support. This offering has to be included in maintenance contract and it could even extent to 24/7 phone support.

Service Response Time
In many cases is crucial for the customer operations to have a certain response time In order to deal with systems failures.
ACE Power Electronics provides services with even four (4) hours response time, in the Attica region. This offering is available based on the maintenance contract and ensures that the technical representative will visit you in the fixed time.

Are there tailor-made maintenance contracts?
ACE Power Electronics provides tailor-made maintenance solutions. Contact us to discuss about your needs here

What are the preventive and corrective maintenance contracts?
ACE Power Electronics provide a range maintenance contracts which are offered after assessment of costumer needs and of course on the basis of the needs of the equipment.Preventive and corrective maintenance contract ensures proper function and helps to prevent product damage. In this contract the required technical upgrades of the product are also provided.  Preventive and Corrective Maintenance contact reduces to the minimum the time of fixing equipment faults and failures. Also, gives a special priority to the user along with high quality of support services. This way the availability of the system increases and a potential failure of the system can be managed in the minimum time.

What does include the preventive and corrective maintenance?

See below the service included:

• Preventing maintenance visit from technical department representative
• Check and Cleaning the system once or more times within a year (according to the maintenance agreement).
• Free technical improvements if required from the manufacturer.
• Technical Support provided during working days and hours (Monday -Friday, 09.00 -17.00p.m. except public holidays).
• Proposals for system optimization
• Downloading history log
• User Training
• Restore of the potential failure with spare parts included. Batteries consider to be consumable parts; thus they are excluded from the contract.
• Free product transport to ACE Power Electronics technical department. The transportation held out with after the case assessment from the technical department.
• The reparative maintenance contract holder is provided with a special priority.
• Typical response time 24 hours.
• Technical Support provided during working days and hours (Monday -Friday, 09.00 -17.00p.m. except public holidays).
• Free technical improvements if required from the manufacturer.
• Proposals for system optimization
• Downloading history log
• User Training

Are there any possibilities for direct support?
Of course, there are possibilities for additional direct support offerings. You may see below these options

Phone Support
ACE Power Electronics provides customized customer support. This offering has to be included in maintenance contract and it could even extent to 24/7 phone support.

Service Response Time
In many cases is crucial for the customer operations to have a certain response time In order to deal with systems failures.
ACE Power Electronics provides services with even four (4) hours response time, in the Attica region. This offering is available based on the maintenance contract and ensures that the technical representative will visit you in the fixed time.

Are there tailor-made maintenance contracts?
ACE Power Electronics provides tailor-made maintenance solutions. Contact us to discuss about your needs here